The Enemies of Trust
by Robert M. Galford and Anne Seibold Drapeau
TRY AN EXPERIMENT SOMETIME. Ask a group of managers in your company whether they and their closest managerial colleagues are trustworthy and, if so, how they know. Most will claim that they themselves are trustworthy and that most of their colleagues are as well. Their answers to the second half of the question will likely reflect their beliefs about personal integrity; you’ll hear things like “I’m straight with my people” or “She keeps her promises.” A little later, ask them whether they think they and their colleagues are capable of building trust within the organization. Because we’ve asked this question many times, we’re pretty sure we know what you’ll hear: A sizable percentage ...
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