Getting AI to Scale
by Tim Fountaine, Brian McCarthy, and Tamim Saleh
MOST CEOS RECOGNIZE THAT ARTIFICIAL INTELLIGENCE has the potential to completely change how organizations work. They can envision a future in which, for example, retailers deliver individualized products before customers even request them—perhaps on the very same day those products are made. That scenario may sound like science fiction, but the AI that makes it possible already exists.
What’s getting in the way of that future is that companies haven’t figured out how to change themselves to meet it. To be fair, most have been working hard to incorporate digital technologies, in some instances genuinely transforming the way they serve their customers and manufacture their ...
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