Information Processing and Skilled Behavior
Bonnie E. John, Carnegie Mellon University
4.1 MOTIVATION FOR USING THE HUMAN INFORMATION PROCESSING THEORY IN HUMAN-COMPUTER INTERACTION1
Human performance can be enormously enhanced through the use of machines, but the interface connecting human and machine is subtle, and the success of the entire human-machine system turns on the design of this interface. Air-traffic control systems, personal computers with word processors, portable digital appliances—all can make it possible for people to do new things, or, through poor design of the human-machine interface, all can be rendered impractical or even dangerous. This lesson was learned early and often. For example, in recommending ...
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