Cognitive Work Analysis

Penelope M. Sanderson,     University of Queensland, Australia

The experience with the early process computer installations… clearly indicated the pressing need for analysis of operators’ cognitive tasks and guidelines for interface design. Because of the slow transition in psychological research away from behaviorism and the preoccupation of the early research in artificial intelligence with games and theorem proving, we found it impossible to wait for guidelines from such sources. It appeared to be necessary to start our own selective research program to find models useful for engineering design. From analysis of many hours of verbal protocols recorded during real work situations in workshops and control ...

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