Studies of Work in Human-Computer Interaction
Button Graham, Xerox Research Centre Europe, Grenoble, France
In 1990, Jonathan Grudin argued that human-computer interaction (HCI) had passed through a number a stages in its development and was, at that time, moving from the fourth stage, which he characterized as “a dialogue with the user,” to a fifth stage, which would be focused on the work setting. During the decade or so that has passed since he made this argument, HCI has indeed increasingly emphasized research into systems that support the interactions and collaborations among people in their workplace. This has been particularly evident in the field of computer-supported collaborative work (CSCW) and has ...