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Head, Heart and Guts: How the World's Best Companies Develop Complete Leaders by Stephen Rhinesmith, Peter C. Cairo, David L. Dotlich

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8
DELIVERING INTEGRATED SOLUTIONS THROUGH TRUST
 
 
 
 
White spaces exist between functions, hierarchical levels, divisions, departments, and geographies. These are no-man’s-lands in which responsibility is unclear. More customer and market opportunities than ever before fall into these gaps, and it is easy to miss them or fail to solve problems because leaders treat an organizational structure as a map of proprietary territories. They manage the white spaces only with their heads. For instance, a project falls squarely between the marketing and manufacturing functions, and the marketing vice president seizes control of the project and attempts to dictate what manufacturing does. Or just as problematic, the manufacturing vice president cedes control ...

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