CHAPTER 4
Health System Literacy
What cruel mistakes are sometimes made by benevolent men and women in matters of business about which they know nothing and think they know a great deal.
—Florence Nightingale
Health systems, like all organizations, bring together a set of resources in the service of a specific mission and vision. How resources get used depends partly on prevailing laws, partly on history and convention, partly on longer-term planning cycles, and partly on immediate necessity. The more you understand these opportunities and constraints, the better able you will be to lead effectively within the context of your own health system. ...
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