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Introduction

Every time history repeats itself, the price goes up.

—Anonymous

This is a leadership book for people who are more interested in making change happen than in formal leadership roles or titles. In health systems, as in other organizations, leadership has been evolving into a team sport: our environment has simply become too complex to be understood, let alone managed, by a small group at the top of a hierarchy. Regardless of whether “leader” is part of your title, or even in your job description, in the years ahead you will have increasing opportunities to lead. I’d like to help you prepare for these roles as they appear before ...

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