The headquarters administrative group expressed two themes that did not come out in the earlier study: resentment over being told to be thankful they had a job and a perception that being positive was countercultural:
"I get angry when I get out on the line and I hear management and [human resources] saying to their employees, 'You're just damned lucky you have a job. Go away and quit complaining.'" (headquarters administrative employee)
"[They say], 'Don't complain. You're lucky you have a job.'" (administrative employee)
"It gets difficult to just come in and say, or for managers to say, 'You're lucky you have a job.' It's more difficult for me to even feel that I am one of the lucky ones. I'm ...