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Healing the Wounds: Overcoming the Trauma of Layoffs and Revitalizing Downsized Organizations by David M. Noer

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7.3. What to Communicate

Layoff planners should communicate everything that is going on. During layoffs, employees are concerned not only with the obvious questions of who is going, when they are going, and how they were identified. Employees are desperately seeking assurance and striving for control over a frightening environment. They want to know that the cafeteria will be operational, the paychecks will not bounce, the softball league will continue, the dental plan will stay in effect, the Monday morning staff meeting will still happen. You name it, they want to know about it.

Written communication is important, but writing memos, sending e-mails, and producing newsletters are not enough. A surprising number of younger employees just don't ...

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