O'Reilly logo

Health Care Operations and Supply Chain Management: Strategy, Operations, Planning, and Control by Evelyn Brown, John F. Kros

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 7

PROCESS IMPROVEMENT AND PATIENT FLOW

LEARNING OBJECTIVES

  • Identify the four steps of process mapping and draw a basic process map.
  • Understand how to create a value stream map and why it is useful.
  • Recognize the data required to set staffing levels.
  • Understand the concepts involved in workload management.
  • Comprehend the value of productivity analysis, especially as related to health care settings.
  • Recognize and understand common health care productivity measures.
  • Gain an awareness of steps that can be taken to improve productivity, particularly in health care settings.

INTRODUCTION

This chapter focuses on processes. In a health care setting, there are numerous processes that occur every day, many of which could be improved. The literature ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required