O'Reilly logo

Health Care Operations and Supply Chain Management: Strategy, Operations, Planning, and Control by Evelyn Brown, John F. Kros

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 10

QUALITY CONTROL AND IMPROVEMENT

LEARNING OBJECTIVES

  • Understand what the design of quality control systems entails.
  • Become familiar with process quality control.
  • Understand the basics of variables control charting and be able to create a variables control chart.
  • Understand what process capability is, how it relates to health care, and how to create and interpret capability ratios and indexes.
  • Understand the basics of total quality management and continuous improvement.
  • Understand what the International Organization for Standardization is and what its certification can do for an organization.
  • Understand what the Malcolm Baldrige Award is and what it can do for an organization.

DESIGN OF QUALITY CONTROL SYSTEMS

The health care profession ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required