It is impossible to write a book of this scope without tremendous amounts of support and encouragement. I am lucky to be surrounded by people who have been incredibly encouraging and supportive throughout this journey.
First and foremost, I would like to thank my wife and my two wonderful children for your unconditional love and support, and for your inspiration and undying encouragement during the writing of this book. I love you more than you can ever know!
I would like to thank my friends and colleagues at the Winnipeg Regional Health Authority (WRHA) Emergency Program, within other WRHA departments and programs, and in the Department of Emergency Medicine, University of Manitoba. The support, guidance, and feedback you’ve given me during the writing process were absolutely instrumental in helping me complete this work. I have gained tremendously by working on frontline quality improvement projects with many of the hardest-working and most dedicated clinical personnel in healthcare. To everyone from whom I’ve drawn the examples and case studies in this book, it is from your experience, efforts, and desire to improve healthcare that I gain confidence that healthcare transformation is truly possible.
I would like to thank Karen Strome, Lori Mitchell, and Ryan McCormack, who provided invaluable assistance by reviewing and commenting on several of the key chapters in this book. Your advice and feedback have made this a much better book than would have been possible ...