CHAPTER 13
People, the Most Crucial Element
What is absurd and monstrous about war is that is that men who have no personal quarrel should be trained to murder one another in cold blood.
—Aldous Huxley, Words and Behavior
I happened to be visiting an out-of-town medical system as a patient (not an employee), and I wasn’t there even five minutes before I noticed something interesting. The employees in the acute care area, where I was being seen, were extremely diligent about securing their EMR sessions when they stepped more than eight feet from their workstations. This was true for everyone, from the front desk clerk to the clinicians in the back. Like clockwork, they all treated the EMR with the same ...
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