Julia Adler-Milstein, David Blumenthal
Each of us comes into contact with the healthcare system at some point in life. Often it is for an emotionally charged event: a visit to the emergency room, the birth of a baby, a terminal illness diagnosis. These highly personal experiences powerfully shape our perceptions of where the healthcare system is functioning well and where it is broken. In this chapter, we offer a broader perspective on the healthcare system in order to go beyond personal experience and understand how the system is structured and how it is performing. At the outset, the system can seem daunting, and indeed it is highly complex. However, with a basic introduction to key concepts and frameworks, you will gain an understanding of ...
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