Dixie B. Baker*

In this chapter you will learn how to

• Explain the relationship between dependability and healthcare quality and safety

• Identify and explain five guidelines for building dependable systems

• Present an informal assessment of the healthcare industry with respect to these guidelines

The healthcare industry is undergoing a dramatic transformation from today’s inefficient, costly, manually intensive, crisis-driven model of care delivery to a more efficient, consumer-centric, science-based model that proactively focuses on health management and quality measurement. This transformation is driven by several factors, most prominently the skyrocketing cost of healthcare delivery, the exposure of patient-safety problems, and an aging, ...

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