Why Are Some Organizations Very Effective at Using Information Technology?

Some organizations are very effective at using information technology (IT) to improve their performance and their competitiveness. You can see examples in many industries, including retail, banking, transportation, insurance, and healthcare.

What do these organizations do that is different from other organizations? This question has been examined over the past several decades and continues to be explored. While different studies asked different questions, they all point to a small number of factors that distinguish those that are effective from those that are not.

The Role of Leadership

If a healthcare organization’s leadership desires to use information technology to ...

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