System Change Management
Change in healthcare and HIT is inevitable. The subject is covered in more detail in Chapter 21. The best EMR design decisions sometimes fail to meet the rigor of daily operations. Users who were initially reticent in their adoption frequently become advocates for innovation. New and often improved functionality is common in the EMR industry. This section covers change management as it relates to technology. There are several strategies regarding change management, and the best and most successful have these recurring themes:
• Transparency Ensure users at all levels who have suggested some type of change are kept apprised of the progress of their suggestion through approval, validation, testing, and deployment.
• Tracking ...