Chapter Review

Ignoring or inadequately understanding workflows can lead to a decline in use of the EHR over time and the development of workaround steps. Workarounds can include both those within and outside an automated process. Analyzing workflows can help discover key factors to success: underuse and misuse of the EHR, workarounds clinicians find to collect or use patient information, and the need for aggregated information or reports to be available for decision making and sharing beyond the organization (often via health information exchange [HIE]). Working together, IT professionals as members of an interdisciplinary team must review existing clinical workflows when technology upgrades or the clinical evidence advances to make necessary ...

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