Book description
For more than 50 years, organizations of all types have struggled to achieve lasting benefits from the many tools and programs associated with various continuous-improvement initiatives. In fact, the notion of "continuous" improvement is largely a misnomer -- for many organizations, continuous improvement has been anything but continuous. Responding to this challenge, Hearing the Voice of the Shingo Principles chronicles key insights that went into development of the Shingo Model for Operational Excellence at Utah State University.
While responsible for the Shingo Prize at USU, the author observed that even recipients -- theoretically, the best of the best -- were experiencing this same up-and-down phenomenon. It was as though many of these organizations were reviewed on their very best days but then started declining from that point forward.
To build long-term credibility of the Shingo Prize, the author and his team had to understand what was causing such wide variation in results and make certain they were only recognizing those organizations that could demonstrate sustainability of improvements over the long term. They found that sustainability depended less on application of the tools for improvement than on embedding principles deep into the culture of the organization from top to bottom and side to side.
This book helps leaders understand their role in building sustainable cultures of enterprise excellence – That is, how to keep the entire enterprise focused on guiding principles that will change beliefs, behaviors, and the overall mindset. In addition, managers will learn how to align systems with principles so that they drive ideal, principle-based behaviors – the goal is for every leader to realign their values with the voice of principles and become an example so that every associate becomes self-motivated to continuously improve every aspect for which they are accountable.
Table of contents
- Cover
- Half Title Page
- Title Page
- Copyright Page
- Contents
- Preface
- Acknowledgments
- Author
- Introduction
- Chapter 1 The Power of the Culture
- Chapter 2 Values, Behavior and Corporate Culture
-
Chapter 3 Principles and Foundational Truths
- Framework for Understanding Principles
- The Voice of a Principle
- Principles Govern Consequences (Outcomes)
- Categories of Principles
- Principles Are Timeless
- Principles Are Self-Evident
- An Example of a Principle of Enterprise Excellence
- Testing for a Principle
- Why Should We Respect Every Individual?
- Applying the “5 Whys”
- The Root of the Principle
- People and Foundational Truths
- Ideal Behavior
- Ideal Results Require Ideal Behavior
- Principles and Bureaucracy
- Think Again
- Chapter 4 The Shingo Model
- Chapter 5 Respect Every Individual
- Chapter 6 Lead with Humility
- Chapter 7 Seek Perfection
-
Chapter 8 Assure Quality at the Source
- The Voice of the Principle … Assure Quality at the Source
- The Voice of the Principle … Focus on the Process
- Pull the Chain and Fix the Process
- Celebrate Problems to Fix the Process
- Increase the Number of Problems to Fix the Process
- The Value of a Standard in Problem Solving
- Unsolved Problems and the Human Spirit
- Ideal Behaviors
- Chapter 9 Flow Value to Customers
-
Chapter 10 Embrace Scientific Thinking
- The Voice Of The Principle … Embrace Scientific Thinking
- The Foundational Truths … Embrace Scientific Thinking
- Truth One … the Best Decisions Are Always Made Based On A Clear UnderstaNding Of Reality
- Truth Two … Humans Are Curious And Want To EXplore
- Ideal Behaviors … Embrace Scientific thinking
- Summary
-
Chapter 11 Principles of Enterprise Alignment
- The Voice of the Principle … Think Systemically
- The Foundational Truth … Think Systemically
- Ideal Behaviors … Think Systemically
- The Voice of the Principle … Create Constancy of Purpose
- The Foundational Truths … Create Constancy of Purpose
- Principles Themselves Create Constancy of Purpose
- Ideal Behaviors … Create Constancy of Purpose
- Summary
- Chapter 12 Leaders Lead Culture
- Chapter 13 Hearing the Voice of Principles
- References
- Index
Product information
- Title: Hearing the Voice of the Shingo Principles
- Author(s):
- Release date: June 2018
- Publisher(s): Productivity Press
- ISBN: 9781351173988
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