CHAPTER 1

the heart of helping

how to really help others learn and grow

After tying off the final sutures, Greg Lakin thanked the operating room staff for another job well done. He removed his surgical mask and felt pleased that the procedure had gone well. Yet at the same time, he noticed that the joy he used to experience in his work as a plastic surgeon just wasn’t there. He wondered: When—and how—did I lose that excitement?

He decided to get some help from a coach. An overachiever since childhood, Greg had attained one success after another on the road to becoming a surgeon. When he began working with a coach, he shared that this drive for success was partially fueled by the feeling that he needed to constantly prove himself. In the process, ...

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