CHAPTER 3

coaching with compassion

inspiring sustained, desired change

People tend to change their behavior when they want to change and in the ways they want to change. Without an internal desire to change what or how they behave, any noticeable differences are often short-lived. We’ve seen this time and again in our observations of managers who coach employees to alter their behavior in order to conform to organizational expectations, or with athletic coaches coaching players to show more commitment to the game by lifting more weights and studying films. We’ve seen it in how physicians coach their patients around lifestyle changes they should make in the interest of their health and with career coaches who direct their clients to specific ...

Get Helping People Change now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.