CHAPTER 7
cultivating a resonant relationship
listen beyond what you hear
Sean Hannigan (not his real name) was a well-regarded, successful executive at a US-based, multinational industrial organization. With twenty-five years of experience under his belt, he was a master at overseeing the technical complexities of the finance functions he led and was rewarded with promotion upon promotion, leading to his role of chief financial officer.
Given his professional success, Sean was surprised at some negative feedback he received from a 360-degree assessment of his emotional and social intelligence competencies, completed by his bosses, peers, and subordinates.1 The assessment was part of a leadership development program in which he was paired with ...
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