TWOBuilding the Right Culture


TO MAKE A SIGNIFICANT change in something as important as an organization’s performance review system, you first have to focus on the culture. Culture refers to the assumptions, beliefs, values, customs, and behaviors of the organization’s employees, supervisors, and leaders. In other words, culture is “the way we do things around here.”1 Impacting the WD-40 Company culture I inherited was not a quick fix. It required several steps before I could revamp our performance review system.


The first thing I tackled was breaking up the knowledge silos that were core to the old WD-40 Company culture. Why? I had been with WD-40 Company for almost ten years in international marketing ...

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