December 2000
Intermediate to advanced
288 pages
5h 45m
English
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Chapter 5. Implementing Service-Level Management
Service-Level Management
Service-level management deals with how user service requirements are understood and managed. The objective is to balance what users want, and what the business can afford to provide. Begin by examining the business environment and the ways in which information technology supports business objectives. Next, IT negotiates service levels or performance targets with its users. The result of the negotiations is a service level agreement — a living document that is revised as the business environment, IT environment, and user requirements change.
Process Requirements
This section describes the process steps involved in service-level management.
Step 1: Define service-level standards ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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