Chapter 12. All Together Now

We have discussed many different strategies and techniques for increasing system availability. Let us again emphasize that no matter how much money you spend on technical solutions, they will still be ineffective in preventing most outages unless you also implement systems management disciplines effectively.

The Value of Systems Management Disciplines

Just how critical are systems management disciplines in preventing outages? Consider the systems management discipline of problem management. Strong problem management makes the entire system more reliable, because all problems, large and small, are addressed in one way or another. Weak problem management leaves small problems unresolved, until they become major problems ...

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