Chapter 4 Step 1: How to Establish Relatedness and Building Rapport?
Most people care about their relationships with family, work colleagues, customers or clients, and friends. People who care about the quality of their relationships know those qualities do not happen without work—and continuing cultivation. Quality relationships are created and developed over time. Relationships grow when people display interest, create open communication channels, and establish strong rapport based on mutual respect and understanding. That is true with home and work relationships.
In today’s organizational cultures, in some shapes and forms, management is losing the ability to establish a good, authentic ...
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