Chapter 8 Step 5: How Important Are the Gaps?
After measuring the performance gap and recognizing the causes of gaps, it is time to decide the importance of those identified gaps. Which performance gaps should be handled first? Which gaps have more impact on production and need to be addressed for increasing human performance, budget, and time? The organization’s management has to decide which gap to attack first, which gap has to be pushed back for a later engagement, and which gap may be ignored.
Chapter 8 focuses on how to clarify issues with present and future performance gaps and prioritize the importance of such gaps by looking at:
- How to measure the importance of gaps
- Key ...
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