Chapter 9 Step 6: What Are the Root Causes of the Gap?
Once the relative importance of a performance gap is clear to stakeholders, then the next step is to try to identify the root cause(s) of the gaps. Discovering root cause(s) is an analytical process. It can be conducted in real time or over a long time span. Pinpointing root cause(s) is critically important—and difficult. Efforts to close measurable gaps are usually fruitless if they do not address the root cause(s) because those efforts will address symptoms only and will not address why the gap exists.
It can be tempting to grasp at straws, looking for easy, quick, and cheap solutions to tough problems. But treating symptoms ...
Get High-Performance Coaching for Managers now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
