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High Performance Operations: Leverage Compliance to Lower Costs, Increase Profits, and Gain Competitive Advantage by Hillel Glazer

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8. Secret Sauce

A Quick Reflection

So far, I’ve described many facets of the problem of pursuing high performance in the face of persistent compliance demands. I’ve described it in terms of where it comes from, why it won’t go away on its own, and what leadership does or doesn’t do about it that makes it worse. I’ve also described how the solution to the problem looks but have not yet really described how to create the solution. In essence, I’ve laid a deep and broad foundation. That foundation is needed so that a structure can be built onto it. This structure will become the apparatus high performance operations use to build compliance into what they do. And, as you already know, the goal of that is to eliminate the waste and bureaucracy that ...

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