INTRODUCTION
Why Hiring Is Broken
We’ve all heard it said that a company’s most important asset is its people. When we say we love a company, what we’re really saying is we love the work being done by the people in that company. People are the reason why Apple, Alphabet (Google), Amazon.com, and Starbucks remain some of the world’s most admired companies.1 That’s why hiring the right employees is so important. Good employees who do outstanding work make their companies great.
Because of this extreme importance of people, hiring has long been rooted in fear—fear of getting it wrong. Making a mistake can be costly. A bad hire can undermine a department, delay a project, and damage the reputation of the hiring manager. The damage doesn’t stop there. ...
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