7

When All Else Fails

Keeping Talented Employees, Even After They Leave

Key Topics Covered in This Chapter

  • Using alumni relations and informal contacts to keep departed employees in your company’s orbit
  • The benefits of rehiring former employees
  • Using exit interviews to uncover the root causes of employee turnover

ONE OF THE REALITIES of market-wise retention is that you will never be able to keep all employees—particularly the most talented, who have the greatest mobility. People retire. They are “poached” by rival companies. More than a few entrepreneurial types go into business for themselves. Others simply find opportunities elsewhere that your company cannot match. Some organizations actually create employee turnover as a matter of policy. ...

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