1. Speak into the ears that hear you.

A. How do you know what someone wants or needs?

B. How do you adapt your message to the listener?

C. How do you stay authentic even if the messaging is different?

D. Discuss the difference between gratitude and validation and then sympathy and empathy.

E. How have you seen the bias of reciprocity work in your own life?

2. Clarify generalities like always or never.

A. What percentage does each member of your group use for common generalities like always, never, rarely, or often?

B. Chart the answers on a whiteboard and discuss how differently we value these words.

C. How could word choice create conflict?

D. How could this conflict be avoided?

3. Listen to what ...

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