CHAPTER 6
HIGH EMOTIONS ARE DIAGNOSTICS, NOT SYMPTOMS
So the whole war is because we can’t talk to each other.
—ORSON SCOTT CARD
HOW DO YOU handle someone who is yelling at you?
How do you handle someone who is crying?
How do you handle someone who won’t speak?
How do you handle someone who looks you straight in the eye and tells you a bald-faced lie. And even worse, wants you to perpetuate that lie to other people.
Analogies about doctors offer a good visual and help explain how to Hold the Calm. Being a doctor is exciting, but they have to deal with urine, feces, pus, and vomit. In human conflict, these equate to anger, rage, sadness, depression, ...
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