INTRODUCTION
PICKING THE RIGHT SOLUTION FOR THE RIGHT SITUATION
If we did all the things we are
capable of doing, we would literally
astound ourselves.
—THOMAS EDISON
“I HATE FIGHTING.”
“Conflict makes me nervous.”
“I am uncomfortable with arguing.”
“I don’t know what to do in these situations.”
“Lawsuits are stressful.”
“He or she is so different from me, I don’t know what to say.”
You don’t have to feel this powerless. It doesn’t have to be this way. What if you had the tools, skills, and inspiration shared with you by a boots-on-the-ground master problem solver that would show you how to do all of the following?
♦ Hold the Calm
♦ Relieve the ...
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