5 Skills of knowing

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Serendipity: a word invented by Horace Walpole (1717–1797) in a 1754 letter in which Walpole told about the 3 princes of Serendip, ‘who were always making discoveries, by accident and sagacity of things they were not in quest of.’ (quoted in Shapiro, 1995)

Our objectives

image  To help you understand the know-how needed to manage knowledge further.

image  To reflect on the skills that support the techniques of previous chapters.

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