CHAPTER 6
Hoshin Kanri as a Part of TQM: A Roundtable Discussion
Introductory Remarks
Nomi: As a start, I would like to ask Professor Akao, as an experienced leader in the field, what are the fundamental issues of policy deployment.
Fundamental Issues
Akao: In recent years companies have tended to approach policy deployment from the standpoint of countermeasures alone, failing to fully analyze their own situations. They proceed on the basis of a Gantt chart on which they have simply listed measures to be taken for the next year to satisfy incompletely thought out goals.
What we have done in quality control is to first set our themes and then collect data in accordance with those themes. Next, we analyze the data in various ways to ...
