CHAPTER 9

An Industry of Hope and Optimism, One Which Can Break Barriers

The hospitality industry is reflective of society and the consumer. The industry has a genuine opportunity as it is able to play a number of key roles on a number of levels. As has been outlined, hospitality does play a key social role in being a major pillar in society, in the communities that it serves, and in the multiracial multicultural teams that it employs. It is one of the major employers across most societies and plays a highly influential role both within the majority of economies and within societies across the world.

The hospitality industry has a far bigger role to play in modern society which is often not recognized. This book has looked at a whole range of ...

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