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CHAPTER SUMMARY
THE FIRST ELEMENT: A COOPERATIVE MINDSET
Key Points
Companies that abound with Hot Spots are smart about using all points of leverage to encourage a mindset of cooperation, including the following:
- Candidate selection practices that prevent the company from hiring overly competitive employees and encourage the selection of cooperative individuals
- Rewarding practices that encourage team rather than individual performance
- Positive executive leadership practices that encourage and model cooperative working
- Mentoring and coaching
- The creation and communication of symbols, stories, and language of cooperation
- Informal activities and events that encourage a sense of mutuality
The New Rules of Cooperation
- Relationships The value ...
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