How Comcast uses AI to reinvent the customer experience

Video description

Jan Neumann and Dominique Izbicki explain how Comcast uses deep learning to build virtual assistants that allow its customers to contact the company with questions or concerns and how it uses contextual information about customers and systems in a reinforcement learning framework to identify the best actions that answer these customers' questions or resolve their concerns.

Table of contents

  1. How Comcast uses AI to reinvent the customer experience 00:47:47

Product information

  • Title: How Comcast uses AI to reinvent the customer experience
  • Author(s): Jan Neumann, Dominique Izbicki
  • Release date: July 2019
  • Publisher(s): O'Reilly Media, Inc.
  • ISBN: 0636920423669