Sid Reddy outlines Conversica’s artificial intelligence approach to creating, deploying, and continuously improving an automated sales assistant that engages in a genuinely human conversation at scale with every one of an organization’s sales leads. Sid shares empirical data to assess how personalized, responsive, and helpful the AI assistant is along with observations on the ability of the assistant to help in increasing sales. You’ll learn how an artificial intelligence assistant can free humans to focus on higher-value activities and even lead businesses to employ more people, not fewer, as a result of implementing AI. Sid covers the development of the system, which has been trained using state-of-the-art machine learning algorithms over linguistic features computed from millions of real conversations between leads and clients and explains why the assistant is successful in increasing sales, improving marketing, and gathering critical business intelligence.
Table of contents
- Title: How Conversica improves conversational AI over thousands of customer interactions
- Release date: June 2019
- Publisher(s): O'Reilly Media, Inc.
- ISBN: 0636920451754
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