How Decisions Get Made

Table of contents

1. Cover
2. Copyright
3. Contents
4. Introduction
5. The Most Underrated Skill in Management
   1. How Our Minds Solve Problems
   2. The Discipline of Problem Formulation
   3. Four Common Mistakes
   4. Structured Problem-Solving
   5. A Case Study in a Hospital
   6. From Reorganization to Real Learning
6. Saving Money Through Structured Problem-Solving
7. Stop Jumping to Solutions!
   1. A Ubiquitous Problem
   2. Where Decisions Go Wrong
   3. Opening Up the Thinking Space
   4. Systematically Expanding the Decision Frame
   5. The Performance Payoff
   6. Engaging Your Team
   7. Generating Internal Buy-In
8. Learning the Art of Business Improvisation
   1. Improvisation Fundamentals
   2. Improvisation in Innovation Projects
   3. Creating Conditions That Foster Improvisation
9. Why Our Minds Swap Out Hard Questions For Easy Ones
10. Toyota’s Secret: The A3 Report
11. When Consensus Hurts the Company
    1. Two Types of Errors
    2. Applying This Knowledge
    3. Shifting Gears As Needed