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How Did I Not See This Coming?: A New Manager's Guide to Avoiding Total Disaster by Katy Tynan

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5

AT LEAST IT’S NOT RAINING

As she drove back to the office, Julie thought about the situation, which she had pieced together from reading through her emails and IMs. Last week, one of their key clients had been upset that they couldn’t pull data directly from the Midora application into their financial system. While Midora was compatible with several other major software packages, the one this client was using wasn’t among them. The sales team had come to Julie for a piece of custom code that would allow them to connect the Midora application.

Susan had written the code, but she hadn’t been happy about it. She had warned both Julie and the sales manager that the reason they didn’t support this financial system was because it was older, used ...

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