Chapter 10


WE ALL KNOW OF, OR PERHAPS have even been part of, teams that have devoted huge efforts and resources to revamping a process, only to have it fail miserably. People don’t get onboard. Resources dry up. Resistance builds. Leaders abandon ship, claiming they weren’t really keen on it to begin with. Confusion or disenchantment arises—and in the end, the potential value is never realized.

Don’t let the new performance management solution you worked so hard to build suffer this cruel fate. As you lead the charge toward improved performance management in your organization, you’ll need a strategy to stay there once you arrive. A thoughtful approach to managing the change is your best investment to ensure that your hard work ...

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