How Performance Management Is Killing Performance—and What to Do About It

Part II

REDESIGN.

In matters of style, swim with the current; in matters of principle, stand like a rock.

—Thomas Jefferson

I’ M A FIRM BELIEVER IN PROCESS, especially when it comes to designing performance solutions. When you begin a project of this nature, it’s important to follow an established design and implementation progression. A clearly defined process means you’ll be making the right moves in the right order, and you’ll also be able to keep the people you’re bringing with you on this journey in the loop. In other words, a strong process anchors your design team, keeps everyone on the same page, and helps the team know what’s expected, when it’s expected, and what’s coming next.

For all those reasons (and more), I’ve defined a simple ...