CHAPTER 10
How Successful Project Organizations Deliver Change
Abstract
When reframing the results of projects over an eight-year period at a national not-for-profit organization and reflecting on the criteria and promises made in order to gain approval, the chief operating officer reflected that if we had all the increased revenue, reduced expenses, and increased efficiencies, we would be able to do ten times as much with a fraction of the staff and have revenue that would astound anyone. But it does not take deep analysis to realize that none of those things happened. This organization came to a realization that was hardly an epiphany: That which is measured is improved. Unfortunately, ...
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