December 2013
Intermediate to advanced
256 pages
4h 33m
English
Content preview from How to be Assertive In Any Situation, 2nd Edition
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Chapter 4
How to deal with other people’s expectations and demands
‘Don’t mind criticism. If it is untrue, disregard it; if unfair, keep from irritation; if it is ignorant, smile; if it is justified it is not criticism, learn from it.’
Mark Twain
Let’s imagine that you work in an office and one morning you receive this message:
‘Mr Barnes would like to see you in his office at 2pm. Sharp.’
Assuming that Mr Barnes is your superior – how would you react?
Was your immediate response to think, ‘I wonder what I have done wrong?’
Or perhaps, ‘I wonder if he’s going to offer me the promotion I’ve been after.’
Or, ‘This will be interesting. I’m looking forward to hearing what he has to say.’
We’ve tried this out with the classes that we teach ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.