Chapter 4

How to deal with other people’s expectations and demands

‘Don’t mind criticism. If it is untrue, disregard it; if unfair, keep from irritation; if it is ignorant, smile; if it is justified it is not criticism, learn from it.’

Mark Twain

Let’s imagine that you work in an office and one morning you receive this message:

Mr Barnes would like to see you in his office at 2pm. Sharp.’

Assuming that Mr Barnes is your superior – how would you react?

Was your immediate response to think, ‘I wonder what I have done wrong?’

Or perhaps, ‘I wonder if he’s going to offer me the promotion I’ve been after.’

Or, ‘This will be interesting. I’m looking forward to hearing what he has to say.’

We’ve tried this out with the classes that we teach ...

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