December 2013
Intermediate to advanced
256 pages
4h 33m
English
Content preview from How to be Assertive In Any Situation, 2nd Edition
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Chapter 11
How to help others to be assertive
‘Let’s build bridges, not walls.’
Martin Luther King, Jr
Whenever two or more people with different needs and expectations are together, conflicts can arise. Helping someone else to be assertive requires a combination of communication, assertiveness, counselling and mediation skills.
Below, we look at how to guide the other person assertively into more constructive action in four different situations.
Help someone to say what the problem is
Laurel works in a busy office at a secondary school. In the last few weeks she has noticed that one of her colleagues, Abi, is ‘acting funny’ towards her. Abi appears to be avoiding Laurel. When she does talk to Laurel, Abi does not make eye contact ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.