9Managing Your Time Rather Than Letting It Manage You
Learning Objectives
By the end of this chapter, you should be able to:
• Increase your ability to multitask.
• Identify time robbers and learn to eliminate or control them.
• Develop a system for better time management.
Time is what we want most, but what, alas, we use worst.
THE NEED TO MULTITASK
Like many professions today where organizations have reduced staff, increased technology and focused on increased productivity, customer service requires an ability to handle more than one task at a time (multitask). In a call center this might require listening to a customer on a headset ...
Get How To Be a Great Call Center Representative now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
