1Getting StartedAs a Facilitator
Learning Objectives
By the end of this chapter, you should be able to:
• Define facilitation.
• List four uses of facilitation.
• Describe facilitator behaviors.
• Describe ways to build commitment among participants.
The term facilitator is drawn from Latin roots and means one who makes things easy. The term first came into prominence in the United States in the late 1970s when many companies introduced Quality Circles as a way to involve workers in problem solving and improvement (Robson and Beary, 1995).
WHAT IS FACILITATION?
Facilitation is the art of helping a group or an individual determine and achieve objectives ...
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